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MARCO FURNITURE DELIVERY INFORMATION

Reliable Delivery, Handled with Care

At Marco Furniture, our priority is to ensure your furniture reaches you safely and on time. We collaborate with reliable delivery partners across Australia to provide seamless delivery services, whether you’re ordering online or purchasing in-store.

Delivery Times and Coverage

  • Delivery Times: Depending on product availability, location, and type, delivery times can vary. Typically, deliveries occur between 8 AM to 6 PM, Monday to Friday, with occasional weekend or evening slots.
  • Coverage: We deliver to major cities and selected regional areas. To verify service availability, please enter your postcode at checkout.

Delivery Charges & Locations

  • Shipping Fees: Costs depend on your location and the type of furniture. Enter your postcode during checkout to view available delivery options and estimates.
  • Promotional Offers: Free shipping may be available during special promotions or for selected regions.
  • Special Locations: Please note that our standard delivery does not extend to PO boxes, Parcel Lockers, remote areas, or individual apartments within complexes. Deliveries will be made to the main entrance of buildings, where accessible.

Delivery Options

  1. Standard Delivery: Items are delivered to the ground-floor main entrance of your home or building. This option does not include indoor placement, assembly, or packaging removal.
  2. Room of Choice: For an additional fee, delivery can be made to a specific room within your home (where accessible), though this does not include unpacking or setup.
  3. White Glove Service: This premium option offers delivery to your preferred room, full assembly, and packaging removal. Availability depends on the item type and location.

Receiving Your Delivery

  • Inspecting Items: Upon receipt, inspect your furniture immediately for any damage. Notify the delivery personnel and take photographs if necessary. Report any issues to our customer service team within 24 hours.
  • Proof of Delivery (POD): Ensure that all items are correct and free of damage before signing the POD.
  • Leave Authority: If you are unavailable during delivery, you can authorize items to be left in a secure location. Ensure access to delivery points is clear to avoid re-delivery charges.

Rescheduling & Holding Deliveries

  • Rescheduling: Notify us within 24 hours of receiving shipment confirmation if you need to change your delivery date.
  • Holding Items: We can hold your items for up to 4 weeks at no additional cost. Extended holds may incur storage fees.

Local Pickup Information

Local Pickup from Store or Warehouse:

  • Local pickups, whether from our display store or warehouse, are self-service only.
  • If collecting an open item from the store or a boxed item from the warehouse, customers must manage and handle the pickup on their own.
  • Assisted Help: While our staff will do their best to assist, they are not required to lift or carry items exceeding 20 kg. Customers should ensure they have adequate help for lifting and loading heavier items into their vehicles.
  • No On-Site Assembly: Local pickups do not include assembly services. Please arrange transportation and installation independently.

Delivery Limitations

Please note that standard delivery services do not extend to individual apartments or high-rise buildings unless pre-arranged with our customer service team. If you require further assistance, please contact us before the scheduled delivery date.

Need Assistance?

If you have questions about your delivery or local pickup, feel free to reach out to our customer service team.

 

HAVE MORE QUESTIONS?

Visit our Contact Us Page.